Customer service robot trundles into view - The INQUIRER

I've been working in the combined fields of computer speech and language processing and customer service optimisation for a while now, mostly in the Internet area, but this is of course the max: a robot who attends to customers and shows them the way to your products, explains their qualities, gives demonstrations and fixes problems. Ok, I'm making up this last bit, but is it really that far-fetched if you read what this machine CAN do? This is what I call pushing the envelope.

PS Shame those automatic translators don't work yet, I would love to be able to read the original article on Nikkei.net but it's in Japanese.

See the article here

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